Pursuant to art. 5 of Legislative Decree no. May 22, 1999, n. 185, the customer may exercise the right of withdrawal, returning good he will receive a refund of the price paid.
Consumers who for whatever reason are not satisfied with the purchase, has the right to terminate the contract, without penalty, within 10 days from the date of receipt of the goods purchased.
All costs of returning the goods are charged to the customer that will ensure the delivery of the goods at the address of the dealer, all items must be received in the same condition received, in the original packaging and with certificates / instruction manuals; otherwise is not allowed to return the goods.
To exercise the right of withdrawal, the customer must, within the period specified above, send a registered letter with acknowledgment of receipt to the following address: Cattelan Arredamenti snc – Via A. Manzoni, 6 – 36010 Zanè (VI). The notification may be sent within the same term at the following email address: firstname.lastname@example.org, provided that it is confirmed by registered letter with return receipt within the following 48 hours. We will, therefore, to reimburse the sums paid by the Customer within 30 days from the date of receipt of the communication, keeping only the shipping costs, which will remain definitively borne by the customer. The right of withdrawal applies only to intact and not used goods at the time of return and cannot be exercised for goods which, by their nature, cannot be returned or are liable to deteriorate or deteriorate rapidly.
Cattelan Arredamenti will accept the returned goods reserving to note that the products have been returned in original condition and with original packaging, only then will send the amount paid by the consumer for the purchase of products.
Transport costs, incurred to deliver the product to the customer and for the eventual return to Cattelan Arredamenti are not refundable.
Cattelan Arredamenti will not compensate the customer in case of loss or damage to the goods being returned. The goods must be returned by insured and prepaid shipment.
The right of withdrawal is excluded in the case of purchase of goods made to specifications or customized.
The current law states that the right of return is not exercisable for “goods made on an individual or personalized choice”: the vast majority of the products in our catalog fall within this category.
Our responsibility is limited to the exchange or replacement of supplied goods, in no case Cattelan Arredamenti shall be liable the consequences deriving from this inconvenience.